Welcome to the GRIDIX platform!
Since you've just clicked on our terms of service, please take a moment, grab a cup of coffee or tea, and carefully read the following pages. This should take approximately 20 minutes.
These terms and conditions apply to all visitors, users and others who wish to access or use the GRIDIX platform.
You acknowledge that you have read and understand the Refund Policy and agree to be bound by it.
If you do not agree with the terms (or are unable to comply with them), you may not use the GRIDIX platform. In this case, please notify us by email at info@gridix.live, so we can try to find a solution.
Thank you for your responsibility.
GRIDIX Refund Policy
Date of publication / last update: January 22, 2026.
1. General Provisions
This Refund Policy establishes transparent and understandable rules for refunds for GRIDIX services, ensures compliance with Stripe requirements and international SaaS platform practices, and is aimed at reducing the risk of payment disputes (chargebacks) (hereinafter referred to as the Policy).
2. Legal status
2.1 This Return Policy is an integral part of the GRIDIX Public Offer.
2.2. This Policy applies to all payments made for use of the GRIDIX Platform.
2.3. The Policy is used in conjunction with:
- GRIDIX public offer
- GRIDIX Privacy Policy
3. Subject of the agreement
3.1. This Policy governs the procedure for refunds for:
- subscription to the GRIDIX SaaS platform
- configuration, implementation, integration, and customization services
- other services paid for through Stripe or other official payment systems
4. Client model
GRIDIX provides services exclusively in the B2B format to users, including (but not limited to) developers, real estate agencies, and partners.
This Policy is not intended for the mass consumer (B2C) segment.
5. Payment principles
5.1. All GRIDIX services are provided on the terms 100% prepayment.
5.2. The date of payment is considered to be the date of actual crediting of funds to the GRIDIX account.
5.3. Payment for services is made through Stripe or other payment systems available when placing an order.
6. Key logic of returns
6.1 Subscription to the SaaS platform
- GRIDIX subscription is paid in 100% in advance
- Refund of funds for a billing period that has already begun or ended is not carried out
- The Client has the right to cancel the subscription at any time, while access to the Platform is maintained until the end of the paid period, further write-offs are stopped
- Refunds are only possible in cases where they are expressly required by applicable law.
6.2 Configuration, implementation and customization services
- Refunds for setup, implementation, integration, and customization services not produced
- The service is considered rendered from the moment the work commences or from the moment the GRIDIX team resources are reserved.
- These services are personalized and cannot be reused.
6.3 Erroneous or duplicate payments
Refunds are made upon confirmation of:
- duplicate write-off
- erroneous payment
Refunds will be made in full, using the same payment method used for payment, within 10 business days of the inspection.
6.4 Unidentified payments
If a payment cannot be clearly identified (for example, if the payment purpose or subscription period is missing), the payment is considered unidentified until the customer provides the necessary clarifying information. A refund is possible once the payment is identified.
6.5 Technical failures on the part of GRIDIX
If the service could not be provided due to GRIDIX's fault, the following forms of compensation are possible:
• partial refund
• extension of access to the GRIDIX Platform
• provision of credit for future periods
The form of compensation is determined by GRIDIX individually. taking into account the nature of the failure and the period of service unavailability.
7. Exceptions
Refunds will not be issued if:
- the service was fully or partially provided
- the user/client did not use the functionality of the GRIDIX Platform on their own initiative
- user/client expectations are subjective
- problems or delays are caused by user/client actions or third-party services and integrations
8. Return method
- All refunds are made exclusively through the same payment method that was used for payment.
- Refunds are processed through Stripe or an appropriate payment processor.
- Payment data is processed in accordance with the GRIDIX Privacy Policy.
9. Processing times
- Refund requests are processed within up to 5 business days.
- Returns are processed within 10 business days.
- Actual crediting times depend on the user/client's bank or payment system.
10. Stripe Transparency and Compliance
- The return policy is available to the user/client until payment is made.
- The terms of return are clearly, unambiguously and unambiguously stated.
- Refunds are not automatic and are limited by the terms of this Policy.
- The policy is aimed at reducing the risk of payment disputes (chargebacks)
11. Communication
All requests for refunds are accepted through the official GRIDIX support channel - info@gridix.live. The contact information for the support service is the same as that specified in the Public Offer and GRIDIX Privacy Policy.
12. Legal Disclaimer
Nothing in this Return Policy shall limit the user/customer's rights granted to him/her by applicable law.