GRIDIX Privacy Policy
Date of publication / last update: January 22, 2026.
GRIDIX respects the User/Client's rights to privacy and takes all measures to protect the User/Client's personal data.
This Privacy Policy (hereinafter referred to as «"Policy"») describes the procedure for collecting, using, processing, storing, transferring and protecting personal data when using digital services GRIDIX on domains gridix.live и app.gridix.live, as well as their language versions and subdomains (hereinafter referred to as «GRIDIX Platform»).
By using the GRIDIX Platform, the User/Client confirms that they have read this Policy and fully accept its terms.
1. Terms and definitions
1.1. GRIDIX — an international SaaS platform for automating sales and services in the real estate sector.
1.2. Operator (GRIDIX) — the person who organizes and/or carries out the processing of personal data within the framework of this Policy: Dimpulse Tech Limited (DIFC, Dubai, UAE).
1.3. GRIDIX platform — GRIDIX website and applications, modules and services, including (but not limited to):
- Marketing site: https://www.gridix.live (and its language versions/subdomains);
- web platform: https://app.gridix.live;
- PWA/mobile versions (if available);
- functional modules (Smart Catalog, interactive catalogs/chessboards, role cabinets, integrations, etc.).
1.4. User — an individual using the GRIDIX Platform (including (but not limited to) a representative of the developer/agency/agent, administrator, manager, as well as a buyer/client who has gained access to the client account).
1.5. Personal data - any information relating directly or indirectly to a specific individual.
1.6. Client (B2B client) — an organization/legal entity/individual entrepreneur (including (but not limited to) a developer, agency, partner) that uses the GRIDIX Platform and that can upload/enter data of third parties (leads, buyers, etc.).
1.7. User/Client Content — data and files that the User/Client uploads or creates on GRIDIX platform (plans, lots, images, documents, messages, statuses, etc.).
1.8. Processing of personal data — any action (operation) or set of actions with personal data: collection, recording, systematization, accumulation, storage, clarification, extraction, use, transfer, depersonalization, blocking, deletion, destruction.
2. Who processes the data and in what status (controller/processor)
2.1. When using the marketing and public services of the Platform, GRIDIX acts as Operator (Controller) personal data.
2.2. When using the GRIDIX Platform by Clients (B2B), GRIDIX acts as Processor, and the Client - in the role of the Operator of the data of its clients and users, as well as all Client Content.
2.3. The Client guarantees that there are legal grounds for transferring personal data of third parties to GRIDIX.
2.4. Integrations (CRM/banks/mail/messengers). When activating integrations, some data may be transferred to third-party services at the request of the Client or User. The party activating the integrations (Client/User) is responsible for the legal basis for the transfer and the integration setup.
3. What data does the Operator process?
3.1. Data that the User/Client provides directly
name, surname (or full name), position;
e-mail, telephone;
company/organization, role, project/object;
Correspondence with support, applications, requests.
3.2. Technical data (collected automatically)
IP address, device type, OS, browser, language;
session identifiers, interface action logs;
cookies/similar technologies.
3.3. User/Client Content and Data within Projects
plans/drawings/images/media;
data on lots/apartments/objects, statuses, prices, characteristics;
application/contact details (if entered on the GRIDIX Platform);
documents and attachments (contracts, invoices, acts, checks, files, etc.) (if entered on the GRIDIX Platform);
access settings, roles, rights, change history.
3.4. Data from integrations (if the User/Client has connected)
lead/deal/contact data from CRM;
statuses/notifications required for the integration to work.
3.5. The Operator does not store or process bank card payment data, and does not verify the accuracy of personal data provided by the User/Client.
3.6. If the User/Client uploads data of third parties (customers, leads, etc.), the User/Client undertakes to ensure that there are legal grounds for such transfer and processing (notifications, consents, contractual grounds - depending on the requirements of the applicable law).
4. Purposes of data processing
The operator processes data for:
4.1. Provision of the GRIDIX Platform: Registration, login, account and role management, project access, display of catalogs/chessboards, work with personal accounts.
4.2. Support and communications: responses to requests, assistance with setup, status updates.
4.3. Contractual and financial transactions: invoicing, payment accounting, subscription management, fraud prevention.
4.4. Quality and analytics improvements: Error diagnostics, stability improvement, functionality development, usage analytics (including those based on anonymized/aggregated data).
4.5. Security: Account protection, incident investigation, access control, abuse prevention.
4.6. Marketing (with consent where required): Newsletters, news, invitations to demos/webinars, special offers. The User/Client can unsubscribe from marketing communications at any time.
4.7. Compliance with legal requirements.
5. Legal basis for processing
Depending on the situation, data is processed on the basis of:
agreement with the User/Client (provision of the GRIDIX Platform, technical support, billing);
legitimate interests of the Parties (security, abuse prevention, service improvement);
consent of the data subject (marketing emails, certain cookies/tracking where required);
fulfillment of legal obligations under current legislation (accounting/taxes/responses to requests from authorized bodies).
6. Transfer of data to third parties
6.1. Personal data not for sale.
6.2. Data may be transferred:
to infrastructure and hosting providers to ensure services operate;
analytics and error monitoring services (if used);
payment providers - to accept payments (in such cases, bank card data is processed by the provider, not by GRIDIX);
mailing/notification services (e-mail/SMS/push) - for message delivery;
partners and integrations that the User/Client has connected (CRM, etc.) - as per the User/Client's setup/instructions;
at the legal request of government agencies/court;
to protect the rights and security of GRIDIX and the User/Client.
6.3. Data recipients (where applicable) are engaged on the terms of confidentiality and data processing on behalf of the data subject.
6.4. Personal data may be processed outside the User/Client's country of residence, including the UAE and Georgia. GRIDIX ensures an adequate level of data protection during any cross-border transfer.
7. Cookies and similar technologies
7.1. GRIDIX uses cookies and similar technologies:
mandatory — for authorization, security, interface operation;
functional — remembering settings and preferences;
analytical — statistics on the use and improvement of the service (if possible in aggregated form);
marketing — advertising impressions/attribution (if used, usually requires consent).
7.2. The User/Client can manage cookies in their browser settings and/or through the cookie banner (if implemented). Disabling some cookies may affect the operation of the GRIDIX Platform. .
8. Cross-border data transfer
8.1. GRIDIX may process data on servers located in different countries (depending on the hosting and providers used).
8.2. In case of cross-border transfer, GRIDIX applies protective measures: contractual obligations, access restrictions, technical security measures.
9. Storage periods
GRIDIX stores data no longer than necessary for the purposes of processing, unless a longer period is required by law or contract.
10. Rights of personal data subjects
The User/Client has the right to:
find out what data GRIDIX processes;
obtain a copy of the data;
correct/update data;
delete data (if there are no legal grounds for continuing processing);
restrict processing;
object to processing (in some cases);
withdraw consent (if the processing is based on consent);
obtain data in a portable format (if applicable).
How to contact: the request is sent to info@gridix.live with the subject “Personal data / Privacy”.
To protect the User/Client's data, GRIDIX may request proof of identity/authority.
11. Data security
GRIDIX implements organizational and technical security measures, including:
data encryption during transmission (TLS/SSL);
access control and role delineation;
backup and monitoring;
activity logs and anomaly detection;
restricting employee access based on necessity.
12. Use of AI and automated solutions
GRIDIX may use artificial intelligence algorithms and automated systems for analytics and recommendations.
13. Children and minors
The GRIDIX platform is intended for professional use (B2B) and is not directed to persons under 18 years of age without the consent of a legal guardian.
14. Changes to the Policy
GRIDIX reserves the right to amend this Policy. The new version will take effect upon publication on the GRIDIX Platform. .
15. Operator's contacts
Operator (Controller/Operator): Dimpulse Tech Limited
Address: Gate Avenue, Dubai International Financial Center (DIFC), Dubai, United Arab Emirates
License number: CL9051
Registration number and date of registration: 9051, August 29, 2024
Tax Registration Number (TRN): 104741389100001
E-mail for inquiries regarding personal data: info@gridix.live
Telephone: +971 54 297 0450
Director: Davydov Denis Yuryevich