Affiliate program

Rules of the GRIDIX affiliate program

Content

This page explains how the GRIDIX affiliate program works, what roles there are (Referral and Integrator) and how rewards are calculated - in simple and understandable language.

What is the essence of an affiliate program and why are rules needed?

GRIDIX makes the product and tools: Smart Catalog, widgets, accounts and infrastructure.
Partners help the product grow: they bring clients, implement, train and support.

Rules are needed to:

Fix cash flows and responsibilities (who pays whom) in advance.
avoid disputes over attribution and payments.
make the rules transparent and avoid misunderstandings
make the partnership transparent and convenient for scaling.

Briefly about terminology:

The client is a builder/developer who uses GRIDIX.
A project is a subscription unit (usually a residential complex/object/complex/any object that is divided into lots! For example, a builder/developer may have several projects.
Attribution is the assignment of the client and his payments to the partner.
Wallet - balance of the integrator and referral for paying for client subscriptions using the affiliate model (reseller model) or withdrawing earned commission.

Two earning models: 1. Referral program 2. Integrator/reseller

1. Referral program (affiliate link)

Suitable if client:

configure GRIDIX yourself (for example, by your IT department).
will pay for the subscription directly to GRIDIX.

You earn a 20% commission on client payments.

When it's especially convenient:

the client already has a team/contractor.
the client needs “quick setup” of the product both independently and through DRIDIX support
you work as an ambassador/recommendator

2. Integrator/reseller (implementation + support)

Suitable if you:

implement and configure GRIDIX for the client.
You undertake support and turnkey work.
take care of invoices and closing documents for the client
activate your subscription through your wallet balance at a discount.

You earn up to 50% commission.

Up to 10 projects - Integrator commission: 40%
Over 10+ projects - Integrator commission: 50%

Additionally, you can earn money from implementation/maintenance services.

Remuneration and rates

Referral program (affiliate link)

Level 1 (direct referrals): 20% - you referred a client directly through your link
Level 2 (second line referrals): 10% - your referral brought a client, and you get 10% as the top level

Lifetime attribution - as long as the customer's subscription is active

Integrator/reseller (integrator discount)

The discount depends on the number of active projects in your portfolio:

Up to 10 projects - discount for integrator: 40%
Over 10+ projects - discount for integrator: 50%

In the "Integrator/reseller" model:

the client pays the integrator
the integrator pays for GRIDIX from his Balance at a discount

In short: who pays whom

Referral program: Client → GRIDIX (directly), partner receives a commission
Integrator/reseller: Client → Integrator, Integrator → GRIDIX (from your Balance with a discount)

Partnership math: calculate how much Gridix will bring you in a year

How a customer is assigned (attribution)

To make it easier, here are 3 short scenarios:

Came through the link → Referral program: the client registered/paid using your affiliate link.
Created by integrator + Balance → Integrator/reseller: you have created a client account and activated the subscription through your Balance.
Switched to direct payment → what changes: the client continues to work in GRIDIX, the integrator’s access can be revoked, and attribution is retained according to the program rules.

Referral program attribution

What is usually recorded:

partner (Level 1) + if available (Level 2)
date of first transfer/registration/payment
source (referral link)

Integrator/reseller attribution

What is recorded:

integrator partner
Integrator/reseller model
activated projects/periods

If the client decides to pay directly without an integrator

The client has the right to switch to direct payment in GRIDIX.

Default:

the client continues to work in GRIDIX
integrator access can be revoked
attribution for the client is saved according to the connection history and the current rules of the affiliate program

Example:

The integrator implemented the system, the client decided to continue paying himself
The client writes to GRIDIX support about the violation → the integrator’s access is limited → the client pays directly

Payments under the referral program

When the commission is available for withdrawal!

The commission becomes available for withdrawal after:

successful customer payment
completion of the verification period/possible chargeback (usually 14 days; the exact value is indicated in the partner’s account)

Payment statuses

awaiting review
approved
paid

Duration and minimum amount

Payment is made within 14 days from the date of the Approved status
Minimum withdrawal amount: 100 USD
Payout currency: USDT

Deductions and returns

GRIDIX has the right to temporarily withhold accruals if:

the payment is in dispute/in the process of being returned (chargeback)
there are signs of fraud
confirmation of partner's identity/details is required

If the client's payment is canceled/disputed, the charge may be:

canceled
held until verification completed
deducted from future payments if already paid

Rules for integrators: access, responsibility, support

Access to the client's account

The integrator typically receives extended access for implementation and support.

This means that the integrator can:

configure projects, catalog and widgets
connect employees
perform integrations
assist the client in daily work

Integrator Responsibility

In the integrator/reseller model, the integrator is fully responsible to the client for:

agreement, invoices and closing documents
timing and quality of implementation
support and support
correctness of promises to the client

Support boundary (in simple words)

Integrator = 1st line: training, settings, data, typical requests
GRIDIX = 2nd line: platform incidents, product bugs, infrastructure, releases

Practical guideline:

“How to configure/connect/update data?” → to the integrator
“Platform unavailable / product error” → to GRIDIX support

Recommendations for integrators (to reduce conflicts)

fix the scope of work and service conditions in the contract with the client
do not promise functionality/deadlines that are not included in the product
explain the cash flow to the client: “the client pays the integrator → the integrator pays GRIDIX from his Balance”
use official GRIDIX materials and current tariffs.

Rules for referrals: how to promote correctly

You can:

recommend GRIDIX through content, presentations, personal contacts
use official materials (media kit/brand materials)
give honest expectations and show the product through a demo

Not allowed:

promise guaranteed results
mislead on tariffs/conditions
use spam, prohibited traffic and gray schemes
impersonate an official representative of GRIDIX without consent

Disputes and integrator refusal: how GRIDIX helps

If the client (developer) decided to stop working with the integrator:

the client writes to GRIDIX support and describes the situation;
GRIDIX verifies the credentials of the applicant (client/authorized person)

GRIDIX upon confirmation may:

disable/limit integrator access
record events in the action log
help the client continue work and (if necessary) switch to direct payment

Antifraud: what is prohibited

Any actions aimed at artificially increasing rewards are prohibited:

self-referral and “cheating” of payments
attribution substitution
attempts to hide the fact of chargebacks
use of other people's data without rights and consent
unauthorized export/copying of customer data

GRIDIX has the right:

freeze payments for the period of verification
restrict partner access
terminate participation in the program if violations are confirmed

Frequently asked questions and sample scenarios

Who should I write to if I have a question about securing a client?

Write to GRIDIX support and attach: partner link/referral code, client e-mail, date of registration/payment and (if available) screenshot/UTM.

What to do if the integrator and the client argue about access?

The client writes to GRIDIX support. We check the credentials and, if necessary, temporarily restrict the integrator’s access until the situation is clarified - the client retains access to his account.

How to understand which model is suitable: Referral program or Integrator or Integrator?

Referral program - when the client sets up and pays for GRIDIX directly using your link.
Integrator - when you implement it on a turnkey basis, lead the client and activate the subscription through Your Balance on your wallet.

Example:

The client has his own IT department or third-party IT support → you provide a link → this is your referral.
The client asks “do everything for us and accompany us” → you implement and support → this is Integrator.

Example of a Referral Program (Level 1 - 20%)

You have sent an affiliate link to the developer.
The developer registered/paid directly with GRIDIX.

The commission is calculated at the rate of 20% from paid payments with an active subscription.

Example of a Referral Program (Level 2 - 10%)

You gave your affiliate link to a consultant you know.
The consultant referred the developer to this link.
The consultant receives 20% (Level 1), you receive 10% (Level 2) from the same client payments.

Can an integrator also be a referral?

Yes. A partner can use both models, but on different clients:

for the client he will “set it up himself” - Referral program;
for a turnkey client - Integrator/reseller.

What if the client decided to pay directly without an integrator?

The client has the right to switch to direct payment in GRIDIX.

Example:

You implemented the project, and then the client decided to manage the subscription himself.
The client continues to work in GRIDIX, the integrator's access can be revoked.
Attribution/conditions for the client are saved according to the connection history and program rules.

When does the commission become available for withdrawal?

After:

successful customer payment;
completion of the verification period/possible refund of payments (14 days; the exact value is indicated in the partner’s account).

What happens when a refund is made?

If the payment is canceled or disputed, the charge may be:

cancelled;
held until verification is completed;
deducted from future payments if payment has already been made.

How does the integrator's Balance work?

The client pays integrator.
The Integrator pays for GRIDIX from its Balance.

Write-offs are made by projects (monthly/annually - according to the selected period).

When does the 40% discount apply and when does the 50% discount apply?

Up to 10 active projects - 40%.
10+ active projects - 50% (automatically).

What to do if a conflict arises between the client and the integrator?

The client can contact GRIDIX support.
GRIDIX will check the credentials (client/authorized person).
If necessary, GRIDIX will restrict the integrator's access and help the client continue work.

Important: issues of invoices/closing documents and terms of the implementation service are resolved with the integrator (this is his area of responsibility).

Where can I get sales materials (presentations/cases)?

Use official GRIDIX materials (media kit, presentations, demos). If you need a set of materials for your market/language, write to support

Can I advertise an "official partnership"?

Only if you have received confirmed status/permission from GRIDIX. In other cases, use the wording “GRIDIX partner” without the statements “official representative”

Where to go for help

Questions about the partner account, attribution, payments: GRIDIX support
Questions about implementation, terms of service and documents (integrator/reseller): your integrator

Contact: info@gridix.live